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How to Use GameWisp Emotes

GameWisp's new emote feature allows a channel to upload emotes and badges and subscribers to use them in various applications. Currently, emotes and badges work in FFZ and Discord. A BTTV integration is coming soon. 

The following two sections of this article will describe how to use GameWisp emotes if you're a channel or a subscriber. If you're a GameWisp channel (i.e., you have a GameWisp page and subscriber), use the first section "GameWisp Channel: How to Use Subscriber Emotes", if you're subscriber, use the second section: "GameWisp Subscriber: How to Use Subscriber Emotes".

GameWisp Channel: How to Use Subscriber Emotes

  1. Discord
    1. To use emotes in Discord, first make sure you properly connect your Discord account to your GameWisp channel. You can do this by clicking on the Integrations options in the sidebar after logging into GameWisp. 
    2. On the Integrations page, click the "Connect" button in the Discord card, and make sure you connect the appropriate Discord account.
      1. Make sure the discord username and id number corresponds to the account you want to link (shown under the "Access your username and avatar" section).
      2. Also make sure you choose the correct server from the drop down list of available servers during the connection step (shown in the "add a bot to a server" section). Pasted_image_at_2017_03_17_03_38_PM.png 
    3. Important: Do not alter any of the selected permissions. Doing so will cause the bot to not function properly.
    4. Once the connection is complete, click Emotes from the sidebar.
    5. On the Emotes dashboard, click the Settings tab
    6. In the Discord Roles section, you can choose which server you would like to enable emotes for. If the Discord integration is misconfigured, you should receive an error message upon server selection (see image below). 
      1. Emotes are assigned based on a subscriber's Discord role. On GameWisp, roles are given to subscribers by placing the Discord Role benefit in a tier. If you want all of your subscribers to have access to your subscriber emotes, place a Discord role benefit in your first GameWisp tier, then select that role in your Emote Settings when adding Discord.Screenshot_2017-03-17_15.43.32.png
  2. FrankerFaceZ
    1. FrankerFaceZ (FFZ) uses a third party add-on to allow GameWisp subscriber emotes. First, download and install FFZ
    2. Once FFZ is downloaded, download and install the FFZ: Add On Pack
    3. Once installed, GameWisp global and subscriber emotes should be visible in the FFZ emote menu. You should also see GameWisp subscriber badges in chat. 

GameWisp Subscriber: How to Use Subscriber Emotes

If you subscribe to a channel that has subscriber emotes on GameWisp, you can currently use those emotes in Discord and in FFZ. The following two sections describe how to use GameWisp subscriber emotes.

  1. Discord
    1. Access your Account Settings page by clicking Account > Account Settings from the sidebar after logging into GameWisp.
    2. Find the Discord card and click the Connect link at the bottom. 
    3. Go through the process of connecting your Discord account to GameWisp. Make sure you're connecting the appropriate account (the Discord username and id number are for your intended account) and do not alter any permissions the GameWisp application requests. Altering permissions may cause the integration not to work properly.
    4. Once connected, if you're already subscribed to a channel with emotes, you should be automatically added to that channel's discord server if one exists and you're not already in it. 
    5. Go to the Discord server of the emote using channel to which you're subscribed, and type a ':' in the chat text area. You should see your GameWisp emotes as selectable from the suggested emote list. All GameWisp emotes will begin with 'GW'. 
    6. If the emotes are not visible, restart Discord and try again. If you still cannot see the emotes in Discord and you've verified that you're subscribed to the channel properly on GameWisp and your Discord account is linked to GameWisp, please contact support at help@gamewisp.com so we can assist you further.
  2. FrankerFaceZ
    1. FrankerFaceZ (FFZ) uses a third party add-on to allow GameWisp subscriber emotes. First, download and install FFZ
    2. Once FFZ is downloaded, download and install the FFZ: Add On Pack
    3. Once installed, GameWisp global and subscriber emotes should be visible in the FFZ emote menu. You should also see GameWisp subscriber badges in chat. GameWisp subscriber emotes used by other viewers on Twitch should also be viewable in the chat.

Troubleshooting / FAQ 

Despite our best efforts, nothing is perfect and you may encounter issues when attempting to use emotes as either a subscriber or a channel. The following section answers some common questions and addresses some common problems related to emotes.

I'm a subscriber and my emotes don't work in Discord!

There are a couple of reasons this could be the case. First, make sure your Discord is connected properly. Second, make sure the channel has linked their Discord account to GameWisp. If other users in Discord are using the channel's emotes properly in their server, then odds are the channel has linked Discord correctly. Finally, make sure that you have the appropriate Discord role benefit on GameWisp.

To use GameWisp emotes on Discord you need the appropriate role. This role is selected by the channel when they set up their emotes. So if you do not have the role the emotes won't work. Reasons for not having the role are typical: the role was placed at a higher tier by the channel (you'll need to upgrade your subscription go get it), or the channel forgot to add the role as a benefit to one of their GameWisp tiers. In this case, emotes will not work for any subscribers in Discord. 

If you have the appropriate role in Discord, and others can use emotes but they still aren't working for you, contact us at help@gamewisp.com so we can assist you further.

Do GameWisp subscriber emotes work on mobile?

If you use Android, you can use StrimBagZ to see GameWisp emotes and subscriber badges. GameWisp is not affiliated with StrimBagZ in any way, so if you encounter problems with emotes when using this app, please contact their support for help. 

If you use iOS, there is currently (to our knowledge) no application that allows the use of GameWisp emotes and subscriber badges. When we find out one exists, we'll be sure to put a link to it here!

If you've developed a mobile application that supports emotes and badges in any way, please let us know!

I changed my name on Twitch, did I just break everything?

Yes, but all is not lost. However, it is extremely important that you go to GameWisp, and update your Twitch information. If GameWisp isn't aware of your new username, it cannot properly associate emotes with your twitch account, meaning emotes will cease to work for you.

Updating is easy. Simply login to GameWisp and click Account > Account Settings from the sidebar. From there you can update your Twitch name and other details. You can view this article for more information

Both subscribers and channels need to update their information on GameWisp if they change their usernames. If you're a GameWisp channel, updating your username on Twitch will break emotes for all of your subscribers until you update your information on GameWisp. Currently there is no way for GameWisp to automatically detect when you've changed your username on Twitch, so it's very important that you come to GameWisp and update your Twitch information after a name change. 

I'm a GameWisp channel and I want to change my emote prefix. Can I?

Yes, but be aware that your emotes and badges will be required to go through review again. The review process ensures that both the emote/badge and its corresponding name and short code meet our standards, so changing your prefix necessitates a new review. This review process can take up to 10 days. During that period, your emotes will not be usable by your subscribers.

While it's not available at the time of this writing, very soon you will be able to change your emote prefix at any time, just don't make the decision lightly. 

Do emotes work with Mixer?

Not yet. To our knowledge there is no third party extension for Mixer that can allow the use of subscriber emotes and badges. If you know of one, or you're developing one, please let us know by contacting help@gamewisp.com

Do emotes work with <insert application name here>?

Short answer: we have no idea. Emotes and badges are available to be incorporated via public API, meaning a multitude of applications can integrate subscriber emotes and badges whenever they like. This makes it impossible for us to have a comprehensive list of applications that support our emotes. We will, however, try to keep a comprehensive list as we learn about applications that incorporate our emotes. Currently the following applications support GameWisp emotes and/or subscriber badges:

Is there something we missed that incorporates GameWisp emotes and badges? Let us know by emailing help@gamewisp.com and we'll add it here!

I'm an artist/streamer creating emotes and badges, what should I know?

Our emote and badge rules and requirements basically follow the same rules as Twitch. Here's what you should know before you set out to create emotes and/or badges for GameWisp:

  • Size: Uploaded images may not exceed 112 x 112 pixels in dimension and 50kb in file size. Regardless of the dimensions of the image you upload, it will be scaled to square dimensions. For best results, upload an image that is 112px x 112px in size.
  • A blurry or pixellated emote may be cause for rejection.
  • Emotes will be automatically resized to: 112 x 112px, 56x56px, and 28x28px. Badges will be automatically resized to: 72x72px, 36x36px, and 18x18px.
  • Image Format: All images must be a PNG. The use of transparent backgrounds is highly recommended, and may be a cause for emote rejection if not used.

 

 

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3 Comments

  • 0
    Avatar
    Jayel Draco

    I have a .png emote that I've designed which works on twitch and discord. it's 112x112px and it comes out to 56kb when saved for web as a .png from photoshop. 

    It may be helpful to not that it should be saved as a .png-8 as opposed to a .png-24. Had me pulling my hair out till I figured that out.

     

    Edited by Jayel Draco
  • 0
    Avatar
    Eli Hooten

    https://help.twitch.tv/customer/portal/articles/2348985

    Twitch guidelines limit submission size to 25kb. Our 51kb limit was chosen to provide a 100% cushion on that size. Are your 56kb emotes being accepted by twitch?

    I'll make the PNG-8 addition. Although are you sure that was the problem leading to the emote not being accepted? While I haven't personally tested png-24 I assume if they were being rejected wholesale we'd have heard about it by now. Regardless, I'll test on my end, if we're rejecting all png-24 I'll make the appropriate changes.

  • 0
    Avatar
    Jayel Draco

    No, for sure not all .png-24 will be rejected, a few of mine were accepted, it was actually just 1 which wasn't being accepted until I made it a .png-8, which brought down the file size.

    I just thought you might like to know that, so you could add it to your documentation. If a .png (which is normally .png-24) at 112x112 is above the 51kb limit, designers should try exporting as a .png-8

     

    Edited by Jayel Draco
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